Scent Stems™ Refill

No spills or mess, just a smart, sleek liquidless diffuser that’ll freshen up any room. The best bit? It’s set and forget.

Frequently Asked Questions

Here are some common questions from our customers. See our full FAQs for more.

See All FAQs

How much does shipping cost?

Orders within New Zealand are shipped from our Auckland warehouse for $6.99 or free for orders over $100.

How long does Standard Shipping take?

Shipping to the North Island takes 1-2 business days, and to the South Island takes 2-3 business days. For rural locations or orders containing Dangerous Goods (Fragrance Diffusers) please allow for an additional 2 business days.

*All delivery timeframes are an estimate only and CIRCA will not be liable to you for losses suffered or incurred due to delivery delays.

How do I track my delivery?

You will receive an email with tracking details once your item has been shipped. For extra support, contact help@circa.com.au. If you have not received this, make sure you check your junk or spam inbox.

Do you ship internationally?

We currently ship within New Zealand from our New Zealand website (nz.circa.com.au). If you are in Australia use the country selector at the top of the page to select the correct site for local shipping.

I've received my order but there is an issue, what do I do?

Contact help@circa.com.au with details and/or images of any issues.

What is your return/exchange policy?

Returns are accepted within 30 days of dispatch for unopened, unused, and resalable products. Return shipping costs are at the customer's expense. Email help@circa.com.au for inquiries.

Can I change my delivery address after I've ordered?

Contact +61 2 9757 3080 (Mon-Fri 9am-4pm AEDT) or email help@nz.circa.com.au promptly if you need to change your delivery address. We are happy to accommodate this for orders that have not been dispatched yet.

Using dry-diffusion technology, the Scent Stems™ are infused with an inviting fragrance that will fill your home with an evocative scent for up to 30 days. The Scent Stems™ are housed in a beautiful ceramic vessel, which is a stylish addition to any home. The CIRCA Liquidless Diffusers are flame-free and spill-proof, perfect for busy households or high-traffic areas in the home. They are available in seven of our most popular fragrances, or you can mix-and-match Scent Stems™ to create your own custom blend.