Delivery and Returns
Holiday dispatch & support
Please note that our warehouse will be closed for dispatch on the NSW public holidays, and our team will be operating with reduced staff as they take a well-earned break over the holiday period.
Orders may take a little longer than usual to be dispatched, and responses from our Customer Service team may also be delayed.
We appreciate your patience and understanding during this time.
Delivery Information
Standard Shipping: NZ$6.99 or free for orders over $100.
Christmas Delivery Dates
Order before these dates to ensure delivery by Christmas
North Island
Metro Friday 19th December
Rural Monday 15th December
South Island
Metro Monday 15th December
Rural Monday 15th December
Please allow an additional 2-3 business days for orders containing Fragrance Diffusers or Interior Fragrance
During regular trade, all orders placed prior to midday NZT on weekdays (excluding holidays) will be dispatched same day. Please note: During peak promotional periods this may take an additional 2 business days.
Delivery timeframes below are a guide only and calculated from the dispatch date.
Standard Shipping Times
| North Island | 1-2 business days |
| South Island | 2-3 business days |
| Rural or Dangerous Goods orders | add 2 business days |
Please note:
- Orders with diffusers cannot be delivered to a PO Box.
- Dispatch may be delayed up to 48 hours during peak periods.
RETURNS
Change of mind returns are accepted within 30 days of dispatch for unopened, unused, and resalable products. Return shipping costs are at the customer's expense. Email help@nz.circa.com.au for inquiries.
Still Got questions?
See our full FAQs or Contact Us
